Our products are all available in 2 forms: 1) a fully electronic version (downloadable from our web site at www.bleurose.com) or 2) on a CDROM that we ship to you. Both forms of the products contain the very same software.
You can order in any of the following ways:
1) Web (Credit cards ONLY)
2) EMail (ALL payment methods)
3) FAX (ALL payment methods)
4) Traditional Mail (ALL payment methods)
Web Ordering
To order from a Secure Server Web Site, go to www.bleurose.com, locate the product you want to order and click on the Purchase using Secure Server option. This will connect you with our Secure Web page at Kagi (www.kagi.com). Kagi is the company that we use to process our orders. You can also go to http://orders.kagi.com/?QZX directly to order if you don't want to go thru our Bleu Rose Ltd. Web Site (www.bleurose.com). After arriving at the Kagi site, follow the instructions that are displayed. See the section later in this document titled "Processing Your Order" for a description of what happens after your order is received at Kagi. Included in this "Processing Your Order" section is information about how long you will have to wait before you get what you ordered.
Other Types of Orders
Bleu Rose Ltd. (thru Kagi) can accept your order as EMail, FAX or traditional mail. Payments can be made in cash (Many currencies are accepted), check (US Dollars), credit card, First Virtual or Purchase Order (payable in US Dollars). The credit cards that Kagi accepts are:
- American Express
- Diners Club
- Discover
- MasterCard
- Optima
- VISA
To prepare an order for EMailing, Mailing or FAXing use the Prepare your Order application that was included with our software. Prepare your Order will ask you to enter basic ordering information and then generate a completed order form that can be processed by Kagi. In fact, Kagi REQUIRES that you use the form created by Prepare your Order if you want to order something.
To use Prepare your Order, launch it just like you would any other Macintosh application. The window that you will see will look similar to this one:
Initially, the fields in this window will be empty or set to zero. Once you enter information in the name and address fields, it will be remembered by Prepare your Order and filled in for you automatically the next time you use it. Payment method and credit card information is NEVER saved by Prepare your Order.
Data Entry
Fill in the "Register To", "Postal Address" and "Email Address" fields. These are all REQUIRED to process your order.
Next, decide what product(s) you want and change the "0" in the box next to the words "Single User" to the number of copies of the product(s) that you want to buy. Just above the box (and next to the product description) is a little icon. Click on this icon if you want to include a comment (about anything) with your order. This comment will be sent directly to Bleu Rose Ltd. Kagi will NOT pay any attention to the comment.
On the right hand side of the window (in the product description area) are the words "Bonus US$". Next to the words is another box. You can enter a number into the box if you feel that we are horribly undercharging you for our products. The number (in US dollars) will be added to the total of your order. YOU ARE NOT REQUIRED to enter anything into these Bonus boxes for your order to be processed.
Shipping Charges
If you order a CDROM version of any product, a shipping charge must be paid. The last 2 entries of the scrolling list that displays our products are for shipping charges. Select the shipping charge that applies to you. Note that regardless of the number of CDROMs you order, the shipping charge is the same as if you only ordered one. Set the "Shipping" quantity to "1" regardless of the number of CDROM products that you want.
If you have only ordered "Electronic" versions of our products, no shipping charge is required. In that case, leave the shipping quantity at zero.
Payment method
Each time you launch Prepare your Order, it will default to a payment method of Check/Money Order. If you want to pay using this method, you need do nothing more with this area of the window. Otherwise, click on the pop-up menu and select the payment method you want to use. Each one will present you with a different set of instructions.
If you want to use a Credit Card, select the type you want to use from the list. When you have made your selection, the "Payment Details" area will change to something that looks similar to this:
Here you should enter the requested information in the same format as it was requested. That means that you should include dashes in the card number and use 2 digits for the month and year of expiration separated by a slash. In the upper right corner of this area is a small mail icon. Click on the icon and enter the billing address associated with the card you are using. This is an additional security measure required by the bank.
While we don't recommend it, you can pay using Cash. Kagi will accept cash in many different currencies. However, you will get a better exchange rate from your bank than Kagi offers. So sending US dollars will be the least expensive for you.
If you select cash from the pop-up menu, the "Payment Details" area will change to some thing that looks like this:
The exchange rate that you will receive from Kagi is displayed next to the type of currency. If you select something besides US dollars, Prepare your Order will automatically re-calculate the amount you will have to pay and display it using the currency you selected based on the exchange rate listed.
If you want to pay via a Purchase Order, select "Invoice" from the pop-up menu and follow the instructions displayed.
One last payment method available to you is First Virtual. If you select this method from the pop-up menu, the "Payment Details" area will change to some thing that looks like this:
Enter your ID and proceed.
Receipts
If you want a printed receipt for your order mailed to you in addition to the EMail confirmation that we send, check the box titled "Postcard Receipt". This will cost you an additional $1.00 (USD) and will automatically be added to the total of your order.
Print
The "Print" button near the bottom right corner of the window does the same thing as the "Print" menu item found in the "File" menu. It prints a copy of our order to the printer you have designated via the Chooser.
Copy
This button copies a text version of your order (nicely formatted) to the Clipboard. You can use this feature to best advantage when you want to EMail your order in. Simply press the button, open your EMail application, create a new message and use "Paste" to fill in the contents of your EMail.
Save
The Save button performs the same action as the "Save As" item in the "File" menu. It saves a copy of your order to a file and folder that you designate. If you are going to send us your order using traditional mail or FAX, then this button is the best way to save the file. Prepare your Order will create a file that contains barcodes. These barcodes are used by Kagi to speed your order along.
Quit
Self explanatory.
Note: Prepare your Order helps you prepare your order. It does NOT place your order. You have to do that yourself.
Processing Your Order
Once you have successfully created your order using Prepare your Order, the next step is to get the order to Kagi.
The address, FAX number and EMail address you should use are all provided to you by Prepare your Order .
You will receive an EMail acknowledgement from Kagi when your order is processed. Once your payment is verified (credit card approved, check cleared the bank or good company credit history verified for Purchase Orders), Kagi will send Bleu Rose Ltd. a notice that you have ordered and paid for something. We at Bleu Rose Ltd. will then send you the License Key(s) that turn(s) the demo version into the commercial version or CDROM(s) (depending on what you ordered). We will send the License Key(s) using EMail unless your EMail address doesn't work. In that case, We will send you the License Key(s) via traditional mail. If you ordered CDROM(s), the License Key(s) will be included with the CDROM(s).
Web orders take up to 4 days to process.
Orders sent via EMail take up to 6 days to process.
Orders sent via FAX take up to 10 days to process.
Orders sent via traditional mail take up to 14 days to process.
Purchase Orders take up to 30 days to process.
First Virtual orders take up to 90 (yes that's 90) days to process.
"Process" means the amount of time that will elapse before you have the CDROM(s) and/or License Key(s) in your possession. These are "worst case" times. Your order should actually arrive sooner.
